Click on the "Seller Tools" link at the top of the page.
Next click on the “My Inventory” link in the dropdown menu.
Next, scroll to the "Sold" section. Locate the date for vehicle and click to open up the vehicle page.
Once the vehicle page is open, click on "mark vehicle as unsold".
Once the change status prompt appears, click on "Yes mark as unsold".
Once the vehicle has been marked as unsold, a "Ban Buyer" button will appear in the Buyer Information section. Click on that button to ban user.
A final prompt will appear to confirm that whether you like to proceed with the ban. Click on the red "Ban Buyer" button to finalize the ban.
Note: This action cannot be undone, please contact email@example.com if you need help assistance with removing a ban.
Once the ban is complete, a red "Banned" label will appear in the Buyer Information section.